No Refund Policy
Important information about our return and refund terms
Important Notice
Please read this policy carefully before making any purchase. By placing an order with PuffpuffKL, you acknowledge and agree to our no refund policy.
Last Updated: September 12, 2025
1. No Refund Policy Statement
ALL SALES ARE FINAL
PuffpuffKL operates under a strict NO REFUND, NO RETURN policy. Once an order is placed and payment is processed, we do not accept returns, exchanges, or provide refunds for any reason.
2. Why We Have This Policy
Due to the nature of our products (smoking accessories and related items), we maintain this policy for several important reasons:
- Health and Safety: Smoking accessories cannot be resold for hygiene and health reasons
- Legal Compliance: Strict regulations govern the sale and return of smoking-related products
- Product Integrity: Once shipped, we cannot guarantee the condition or authenticity of returned items
- Age-Restricted Products: Special handling requirements for adult-only merchandise
3. What This Means for You
No Refunds
We do not provide monetary refunds under any circumstances once payment is processed.
No Returns
Products cannot be returned to us for any reason, including change of mind or ordering errors.
No Exchanges
We do not offer product exchanges, even for different sizes, colors, or models.
No Cancellations
Orders cannot be cancelled once payment is confirmed and processing begins.
4. Before You Order
Please Double-Check Your Order
Since we cannot accept returns or provide refunds, please ensure that:
- You have selected the correct products and quantities
- Your shipping address is accurate and complete
- You understand the product specifications and features
- You are legally eligible to purchase these products (18+ years old)
- You have read and understood our terms and conditions
5. Damaged or Defective Products
In the rare case that you receive a damaged or defective product due to shipping or manufacturing defects:
Contact Us Within 24 Hours
You must contact us within 24 hours of delivery with:
- Clear photos of the damaged item
- Order number and delivery details
- Description of the damage or defect
Note: We will evaluate each case individually and may offer a replacement at our sole discretion. This does not constitute a refund or return policy.
6. Order Verification
To minimize ordering errors, we may contact you to verify large orders or unusual purchase patterns. This verification process helps ensure order accuracy but does not change our no refund policy.
7. Payment Processing
All payments are processed immediately upon order confirmation. Once payment is successfully processed, the transaction is considered final and cannot be reversed, cancelled, or refunded.
8. Legal Disclaimer
This no refund policy is legally binding and enforceable under Indian consumer protection laws. By making a purchase, you waive any right to seek refunds, returns, or chargebacks through your payment provider.
9. Questions Before Purchasing
If you have any questions about our products before making a purchase, please contact us:
We're Here to Help Before You Buy!
Email: support@puffpuffkl.com
Phone: Available through our contact page
Response Time: Within 24 hours
10. Acknowledgment
By proceeding with your purchase, you acknowledge that you have read, understood, and agree to this No Refund Policy. You confirm that you are making an informed decision and accept full responsibility for your purchase.